Practice Manager

Overview

The Practice Manager will be recognized within and outside Baseline as a subject matter expert through existing knowledge, as well as the development of significant new concepts and approaches. Candidates for this position will leverage their expertise in a Baseline core competency area to influence strategy in that area, provide guidance to project teams delivering in the Practice Manager’s domain, and ensure that consistent, high quality project deliverables are created in accordance with Baseline’s standards.
The Practice Manager will combine highly-visible thought leadership within the practice domain with the ability to collaborate with internal Baseline organizations (e.g., Marketing) to develop the practice and its core service offerings. The Practice Manager will also demonstrate an ability to collaborate with teams both within and outside Baseline, but also have the knack to work independently, with minimal supervision, to create new delivery models, processes, frameworks, and architectures that can refine and enhance Baseline services.

The Practice Manager reports to the Field Services Director.

Objectives

Job objectives include:

• Ensuring Baseline deliverables are high quality, meet the customer’s expectations, and follow Baseline methods and practices.
  
• Providing assistance evaluating and scoping projects.
  
• Developing delivery methods and practices within the domain.
  
• Serving as the internal authority on best practices, industry trends, and delivery strategies for the practice area.
  
• Ensure accurate delivery of project according to SOW scope.
  
• Be billable 75% of the time.

Responsibilities

• Serves as “lead visionary” for the practice area, providing direction for services, strategies, and deliverables, and communicating that vision to clients and prospects.
  
• Delivers billable consulting work on key strategic clients as the thought leader and chief architect.
  
• Defines and documents solutions, including services, approaches, and core architectures.
  
• Guides project teams in the proper use of Baseline practices and methods.
  Reviews project deliverables to ensure high quality, consistency, and customer satisfaction.
  
• Communicates effectively with customer business and IT stakeholders on Baseline deliverables. Helps customers develop a vision for their success.
  
• Helps Sales with project scoping, RFP and proposal development, and sales presentations.
  
• Works with the Director of Practices and Methodologies to support the development of services, methodologies, and artifacts.
  
• Contributes content for internal consultant training.
  
• Maintains internal content relevant to the practice area, and ensures continuous IP creation and delivery.
  
• Helps develop new innovative, high value service offerings.
  
• Works with Marketing to position new and existing service offerings aligned with Baseline strategy.
  
• Periodically consults with Baseline leadership team to determine and establish strategic directions, pinpoint market trends, and discuss client wins/losses.
  
• Sets an example by adhering to Baseline company policies.
  
• Interviews consulting candidates within practice area and provides appropriate feedback.

Representative Duties

• Lead assessment projects within core competency. Document findings. Develop solution recommendations. Present findings and recommendations to customer. Position Baseline as recommended solution services provider.
  
• Guide project success through periodic reviews, mentoring, and knowledge transfer.
• Modify project deliverables as necessary to meet customer expectations.
  
• Create content, architectures, methodologies, and delivery processes to support
• Baseline methods and practices within core competency area.
  
• Represent Baseline experience and expertise in customer and prospect meetings.
  
• Help create project scope estimates, RFP responses, and sales proposals.
  
• Interview and evaluate Baseline consulting candidates.

Ancillary or Desired Skills

The following skills, while not required of the Practice Manaqer, are nevertheless highly desirable and will be weighed as determinants for hiring:

• Project management skills will be an added bonus when it comes to monitoring the progress of client projects and holding various teams to deliverable standards and timeframes.
  
• Quality audit or measurement experience is desirable, as it enforces a knowledge of milestones and metrics.
  
• Written communication skills are highly desirable, as the Practice Manager position will be working on a variety of engagements which can turn into magazine or journal articles, case studies, or Baseline customer success stories.
  
• Presentation skills are also desirable. The Practice Manager is a thought leader, and thus able to represent best practices, trends, and proven delivery models. This makes the Practice Manager an ideal role for presenting case studies, frameworks, and successes to audiences of conferences or events.
  
• Curriculum development skills are a plus. While most Practice Manager candidates will have the ability to collaborate with Baseline’s training staff, the high-caliber candidates will be able to develop training curriculum with minimal supervision in order to train Baseline consultants on how to deliver practice solutions to clients.
  
• Prior experience in strategic selling and managing client relationships in order to position practice capabilities and services to clients and prospects are valuable skills for this role.

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